Skype For Business Mac Client Logs
Microsoft Skype For Business Mac
Collect Skype For Business Client Logs Mac
Skype For Business For Mac Known Issues
Skype For Business Mac Client Logsdon
Skype For Business Mac Client Logs

Active2 years, 10 months ago

Mac Skype for Business Client logs I have not seen a snooper version ready for us to read the logs like the Windows version so I had to read the logs through notepad, which can be very tedious to say the least.
In this article I’ll show you how to enable Skype For Business 2016 client logging and view the logs. To start, Open SfB 2016 client and click on settings. In the settings page set the logging level to Full.

This session will walk you through the new Skype for Business on Mac client. It will show you the user experience, walk you through the features and will take a look under the hood – pointing out when Skype for Business for Mac is different than other clients.

Microsoft has released the new Skype for Business for Mac product on October 26, 2016, as a replacement for the old Lync for Mac IM client.

On the 'General' preferences page, the product contains a 'Collect Logs' button. When I click that, nothing happens.

I'd like to know where the product stores its log files when a user clicks on this button. On previous Lync versions, the log files were stored under ~/Library/Logs, but I did not see any Skype for Business log files there after clicking this button.

Where can I find the log files for this new client?

nwinklernwinkler

5,69821 gold badges41 silver badges65 bronze badges

1 Answer

Based on this blog entry, the log location is:

This directory contains a file called sfbmac.log, which has the log information from the Skype for Business for Mac client.

nwinklernwinkler

5,69821 gold badges41 silver badges65 bronze badges

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged ms-officeskype .

-->

Introduction

This article contains information about how to troubleshoot Lync for Mac issues in Skype for Business Online (formerly Lync Online). It also discusses how to sign in to Skype for Business Online by using Lync for Mac and how to collect log files and system information for Lync for Mac issues.

Procedure

Before you troubleshoot

First, make sure that users follow the correct steps when they sign in to Skype for Business Online. If users are signing in to Skype for Business Online correctly and the issue persists, use one or more of the other methods later in this article to troubleshoot the issue, as appropriate for your situation.

Note

To connect Lync for Mac 2011 to Skype for Business Online in Office 365, you must have Lync for Mac version 14.0.6 or a later version installed. If you use a version that's earlier than version 14.0.6, you may have problems when you sign in to Skype for Business Online because earlier versions have issues that prevent authentication to Skype for Business Online. You can find the latest update at Update for Lync for Mac 2011.

Make sure that users follow the correct steps when they sign in to Skype for Business Online

To sign in to Skype for Business Online by using Lync for Mac, users should follow these steps:

Start Lync for Mac.
Enter your email address, user ID, and password.
Next to Sign in as, select the presence status that you want to display after you sign in.
If you want to save your credentials, click to select the Remember my password check box. Your credentials will be saved in the Mac OS Keychain and will work until the next time that your password changes or expires.
To configure additional options for connecting to Skype for Business Online, click Advanced. You can configure the following options:
- Automatic Configuration: In most cases, this is the correct setting. If the necessary DNS records are present and automatic configuration isn't working, try Manual Configuration.
- Manual Configuration: Select this option if automatic configuration is failing, and specify the following values:
  - Internal server name: sipdir.online.lync.com:443
  - External server name: sipdir.online.lync.com:443
- Kerberos authentication:Leave this option cleared. Office 365 uses the Microsoft Azure AD authentication system for authentication.

If you still can't sign in

The following table describes error messages that may occur when users sign in or use Lync for Mac with Skype for Business Online.

Error	Cause	Type	Resolution
The service might not be available, or you might not be connected to the Internet. Make sure the server is available. Also, make sure your network connection cable is securely connected.	This issue may occur if Lync can’t detect a suitable Lync Server.	Client	To troubleshoot this issue, see the Make sure that users follow the correct steps when they sign in to Skype for Business Online section.
Lync was unable to sign in. Please verify your logon credentials and try again. If the problem continues, please contact your support team.	Various causes.	Client	To troubleshoot this issue, see the Users may be unable to sign in unless they first use an incorrect sign-in address section.
The user name, password, or domain appears to be incorrect. Ensure that you entered them correctly. If the problem continues, please contact your support team.	This issue may occur in scenarios in which a federated user tries to sign in, and this user has a password that's longer than 16 characters.	User Account	To troubleshoot this issue, see the Federated users synchronized from on-premises Active Directory Domain Services can't sign in by using a password that's longer than 16 characters section.
EXC_BAD_ACCESS	This issue may occur if Lync for Mac tries to integrate or schedule meetings with an Exchange mailbox that isn't hosted in Exchange Online.	Client	To troubleshoot this issue, see the Lync for Mac crashes and the user receives an EXC_BAD_ACCESS error or Clear cached data and corrupted certificates in Lync sections.

Troubleshoot Lync for Mac issues

Use one or more of the following methods, as appropriate for your situation.

Users may be unable to sign in unless they first use an incorrect sign-in address

Try to sign in to Skype for Business Online by using an incorrect sign-in address. That is, a sign-in address that you know won't work. For example, EmailAddress @contoso.com.
Note
When you do this, sign-in will fail. This is expected behavior.
After the sign-in fails, sign in by using the correct sign-in address. For example, EmailAddress@contoso.com.

If Lync for Mac stops working after an Internet connectivity issue, flush the DNS cache

Skype For Business Mac Client Logs

To flush the DNS cache, do one of the following, depending on the version of Mac OS that you're running:

If you're running Mac OS X 10.5, Mac OS X 10.6, or Mac OS X 10.7 Lion, start Terminal, and then run the following command: dscacheutil -flushcache
If you're running Mac OS X 10.4 Tiger, start Terminal, and then run the following command: lookupd -flushcache

Clear cached data and corrupted certificates in Lync

First, delete the following folders:

Users/Home Folder/Library/C